ServiceNow Developer
Company: Leidos Inc
Location: Reston
Posted on: October 23, 2024
Job Description:
Description Leidos is seeking a ServiceNow Developer/Engineer to
join our Mission Support Services (MSS) team. MSS is a shared
service, internal investment group, supporting multiple Service
Desks and ServiceNow implementations for both Leidos and Federal
Government customers. You will be part of a 100% virtual team of 15
that develops, deploys, troubleshoots, and maintains ServiceNow
applications which may include integration with other applications.
This is a new position to further support our customers and their
expanding ServiceNow needs.At Leidos, where we deliver innovative
solutions through the efforts of our diverse and talented people
who are dedicated to our customer's success. We empower our teams,
contribute to our communities, and operate sustainably. Everything
we do is built on a commitment to do the right thing for our
customers, our people, and our community. Our Mission, Vision, and
Values guide the way we do business.Primary Responsibilities
- Supports development in an Agile framework, provides
application software development services or technical support for
one or more projects at any given time.
- Develops program logic for new applications or analyzes and
modifies logic in existing applications.
- Ensures that system improvements are successfully implemented.
Provide expert configuration of ServiceNow through systems
development lifecycle.
- Codes, tests, debugs, documents, implements, and maintains
software applications throughout the development lifecycle of the
implementation.
- Perform administrative functions.
- Solves a range of straightforward problems and analyses
possible solutions using standard procedures and analyzing possible
solutions using experience, judgment, and precedents.
- Develops business process maps using a standard methodology and
toolset with ServiceNow. Supports the creation of systems
engineering documents and diagrams to support process
development.
- Receives a moderate level of guidance and direction, able to
work independently and in a team setting while keeping the
Technical Manager informed of work completion and any unexpected
issues.
- Requires expanded conceptual knowledge in own area of expertise
while developing additional skill sets. Builds knowledge of the
company, processes, and customers.
- Provide measurable input to new solutions, processes, or
standards in order to achieve functional/project objectives.
Documents pointing for velocity reporting.
- No direct supervisory responsibilities but may need to provide
guidance/instructions to employees on the MSS team when requested
by the Business Analysts, Technical Lead or MSS Management. Able to
explain information to others in a straightforward manner.
- Assist in defining processes for technical platforms, system
specifications, input/output and working parameters for hardware
and/or software compatibility as requested by the Technical
Lead.
- Collaborate with process owner(s), ServiceNow Technical Lead,
and a variety of process stakeholders.
- Impacts quality of own work and the work of others on the team;
works within guidelines and policies. Understands key business
drivers; uses this understanding to accomplish own work.The
successful candidate will be able to adapt to client needs and
support the implementation of the ServiceNow roadmap. You will
collaborate with a diverse workforce within a matrix environment
and be able to communicate effectively in obtaining and
synthesizing requirements from external stakeholders, while working
with the team to build upon the existing ServiceNow
foundation.Basic Qualifications
- Bachelor's degree with 4+ years of relevant experience which
should include hands-on, direct development and implementation
experience with the ServiceNow Platform/Modules. Or Master's degree
with 2+ years of prior relevant experience. High school diploma
with additional experience may be considered in lieu of
degree.
- Must have ServiceNow development experience across multiple
modules in particular experience with Customer Service Management
(CSM) and ITSM.
- Ability to obtain and maintain a public trust clearance (higher
level clearance may be required for some projects including
specific clearances from US Government agencies).
- Experience and domain knowledge related to data processing and
Agile processes.
- U.S. Citizen.
- Flexible to work occasional nights/weekends when need to
support releases or to meet critical milestones.
- Certified System Administrator.Preferred Qualifications
- Additional ServiceNow implementation experience with any of the
following: Asset management, Incident management, ITSM agent
workspace, ITSM virtual agent, ITSM predictive intelligence
workbench, Problem management, Product catalog, Request management,
Service catalog, CMDB and Change Management.
- Experience with UI Actions, UI Policies, Business Rules, Client
Scripts, Script Includes, Catalog Client Scripts, Catalog UI
Policies, Email Scripts, Roles / Groups.
- Additional ServiceNow certifications.The salary range for this
position is $90K - $100K.Original Posting Date:2024-10-09While
subject to change based on business needs, Leidos reasonably
anticipates that this job requisition will remain open for at least
3 days with an anticipated close date of no earlier than 3 days
after the original posting date as listed above.Pay Range:Pay Range
$81,250.00 - $146,875.00The Leidos pay range for this job level is
a general guideline onlyand not a guarantee of compensation or
salary. Additional factors considered in extending an offer include
(but are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.#Remote
Keywords: Leidos Inc, Bethesda , ServiceNow Developer, IT / Software / Systems , Reston, Maryland
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