Experienced Telephone Help Desk - Follow Up

Company: Disability Solutions
Location: Rockville
Posted on: October 23, 2024

Job Description:

Job Description Westat is looking for a Help desk Agent to work in their Education Studies group. The responsibilities include answering incoming calls, providing guidance to callers, assisting with an online survey, and contacting school staff to encourage participation. Candidates need strong communication skills, technical ability, and the ability to establish rapport with school staff. Minimum qualifications include a high school diploma or GED and the ability to work full time in person.Knowledge, Skills, and Abilities:Candidates should be able to learn and use multiple computer-based software systems. Previous experience with a survey management system is a plus.-Ability to quickly establish rapport with school staff-Ability to think quickly and answer questions as appropriate-Demonstrated attention to detail-Professional courtesy and proper telephone and email etiquette-Comfort with computers-Strong oral communication skillsMinimum Qualifications:-A High School Diploma or GED-Work full time, Monday-Friday in person-After hiring, candidate must apply for and obtain background clearance for the U.S. -Department of Education - Westat will provide instructions, forms, and support to help the candidate with this process.Preferred:-Experience making outgoing telephone calls-Previous e-QIP clearance-Previous Westat experienceThese assignments are temporary hourly positions. Benefits are based on hours worked and tenure.Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

Keywords: Disability Solutions, Bethesda , Experienced Telephone Help Desk - Follow Up, Other , Rockville, Maryland