Specialist, Service Ops - Operations
Company: ACAMS
Location: Washington
Posted on: October 30, 2024
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Job Description:
Reporting to the regional Operations Manager, the Service
Operations Specialist is responsible for carrying out day to day
ACAMS' operational tasks whilst ensuring excellent service delivery
to internal external clients or stakeholders.Responsibilities:1)
Manage and resolve all customer, sales and partnerships cases (call
or email) within defined KPI's (SLA, Quality and Customer
Satisfaction) whilst providing excellent service experience to
clients and members. This includes, but not limited to:
Who We Are ACAMS is the largest international membership
organization dedicated to providing opportunities foranti-financial
crime (AFC) education, best practices, and peer-to-peer networking
to AFC professionals globally. With over 90,000 members across 180
jurisdictions, ACAMS is committed to the mission of ending
financial crime through the provision of anti-money
laundering/counterterrorism-financing and sanctions
knowledge-sharing, thought leadership, risk-mitigation services,ESG
initiatives, and platforms for public-private dialogue. The
association's CAMS certification is the gold-standard qualification
for AFC professionals, while the CGSS certification is its premier
specialist qualification for sanctions professionals. ACAMS' 60
Chapters globally further amplify the association's mission through
training and networking initiatives. Visit acams.org for more
information.
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Keywords: ACAMS, Bethesda , Specialist, Service Ops - Operations, Other , Washington, Maryland
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