NOC Analyst

Company: DMI (Digital Management, Inc.)
Location: Bethesda
Posted on: March 21, 2025

Job Description:

NOC Analyst








Job ID

2025-27779



Category

Network Engineering




Location


US-Remote






































About DMI









DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote. DMInc.com - Careers - Twitter - LinkedIn -Facebook













About the Opportunity









DMI is looking for an NOC Analyst to join us. Duties and responsibilities:

• Effectively monitor all devices, platforms and services within a network environment
• Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
• Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.
• Assist with managing NOC standard process and procedure documentation
• Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
• Provide timely, accurate, and effective communication on service impacting incidents
• Assist with any service-related projects as required
• Analyzing client LANs/WANs, isolating the source of problems, and recommendingreconfiguration and implementation of new network hardware to increase performance
• Modifying command language programs and network start up files, assigning/reassigning network device logical, and participating in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS).
• Troubleshooting network/user problems, and presenting resolutions for implementation
• Preparing a variety of network resource reports
  
  
  
  
  
  
  
  
  
  
  
  
  
  Qualifications
  
  
  
  
  
  
  
  
  
  Education and Years of Experience: This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.General Experience: The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems. Specialized Experience: The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communicationshardware or software analysis, network administration or management, data communicationsequipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally, he/she must have knowledge of Ethernet, FDDI and high-speed WANs and routers. Required and Desired Skills/Certifications:
  • Practical Requirement / Experience ToolsDemonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)Understanding of DNS / how it functions and how it's usedCLI (Command Line Interface)SSH Client (e.g. PuTTY)Any service desk/ticketing system (e.g. Maximo)Cisco TACACS, Aruba ClearPassMicrosoft Active DirectoryFundamental MS Office Suite, Windows/other OS, SharePoint knowledge
  • Technology:Demonstrable networking knowledgeCisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferredTCP/IP stackFundamental WiFi troubleshooting skillsTicketing systems: use / workflow / change management / incident management
  • Soft skills:Ability and willingness to answer and troubleshoot over the phone.Ability to multitask.Ability to prioritize work and work independently.Ability to focus and respond with appropriate urgency.Ability to handle stressful situations (e.g., when network is down)Willingness to learn and improve skills.Good communication skillsAttention to detail is criticalAdditional Requirements: 3rd Shift(Schedule subject to change) Min Citizenship Status Required: Must be an US Citizen Physical Requirements: No Physical requirement needed for this position.Location: Remote, United States
    
    
    
    
    
    
    
    
    
    
    
    
    
    Working at DMI
    
    
    
    
    
    
    
    
    
    DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
    Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.Development - Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    Connect With Us!
    
    
    
    
    Not ready to apply? Connect with us for general consideration.
    
    
    
    
    
    
    
    
    
    
    
    
    

Keywords: DMI (Digital Management, Inc.), Bethesda , NOC Analyst, Professions , Bethesda, Maryland